NEED
A personalized, 24/7 online experience for lease customers that helps Volkswagen retain
these customers, while reducing the costs associated with doing so.
CHANNELNET SOLUTION
Account Advisor, a personal customer-specific microsite that delivers details about
the customer's vehicle, such as residual value, mileage calculators, forms, special
offers, and end-of-term options that help customers decide whether to buy, sell,
lease, or trade when their lease expires.