Fiserv

Rapidly Launched Private-label Websites
About Fiserv
Fiserv Inc. is a leading global technology provider serving the financial services industry that drives innovation in processing services, risk management, compliance, customer and channel management, and business insights and optimization.
Business Challenge
Fiserv wanted to provide lending institutions with the ability to rapidly launch private-label websites. To increase customer satisfaction and retention, Fiserv also wanted to provide the lenders’ customers (consumers) with self-service banking features and intuitive account management tools.
Business Challenge
Fiserv wanted to provide lending institutions with the ability to rapidly launch private-label websites. To increase customer satisfaction and retention, Fiserv also wanted to provide the lenders’ customers (consumers) with self-service banking features and intuitive account management tools.
Business Objectives
1
Provide secure self-service websites for lending institutions
2
Increase customer satisfaction & customer retention/loyalty
3
Provide secure online account management
The Solution

Using a content management system, ChannelNet designed a private-label website that includes secure online account management for each lending institution and its customers. The solution allows customers to make payments online, receive loan payoff information, view transaction history, and update personal and financial information related to their loans. This ability resulted in greater efficiency and cost savings for the financial institution and a superior customer experience for the borrower.

In addition, the solution grew borrowers’ electronic payment usage, which reduced the lenders’ servicing costs as well.

ChannelNet’s help desk provides the lending institutions with full life-cycle support, from development to web hosting, implementation to ongoing maintenance, eliminating the need for their own Web designers or technical resources.