The UAW Retiree Medical Benefits Trust

Customizable Website for Retiree Benefits

About The UAW Trust

The UAW Trust provides health care benefits for retired UAW members of General Motors, Ford, and Chrysler, along with their eligible dependents. The arrangement was made possible through a provision in the 2007 collective bargaining agreements between the UAW and the three auto companies; under which all the retiree benefits were transferred to a new independent Voluntary Employee Beneficiary Association (VEBA). With more than $58.8 billion in assets as of March 2014, it is considered the world's largest VEBA.

Business Challenge

The UAW Retiree Medical Benefits Trust needed a website so it could efficiently and effectively administer employee benefits and meet the needs of its diverse membership that ranges in age from 50 to 100. They wanted a solution that would enable them to easily update the benefit criteria each year and add wellness articles and other information of value to its members.

Business Objectives

Automate processes and reduce servicing costs

Increase customer satisfaction

The Solution

ChannelNet created a website based on the latest accessibility standards that established an online identity for the VEBA and enabled the UAW to more effectively communicate to its retirees and dependents about their health care benefits. The website content management system gave administrators complete control of the content, look and feel of their website. They can easily incorporate member feedback, modify content whenever they want, add pages on the fly, post unlimited pages and schedule updates to coincide with the annual benefit enrollment cycles.

ChannelNet is currently working on the next generation of the UAW Trust website and look to launch the new site in June of 2017.

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